If your order was shipped via UPS, contact UPS Customer Support for more information: 1.800. UPS If you placed an International (non-US) order: Standard Shipping: Check the expected delivery time frame in your shipping confirmation email.Some International shipments can be delayed at country borders, customs, or other routing destinations along the way.Check whether your shipping method is traceable from Japan Post website or your local post service website.
Sometimes USPS will hide a shipment or leave it with a neighbor if no one is home to accept it.
If you aren't able to locate it, contact our Help team.
First, check your Order Status to make sure your order was shipped to the correct address. DHLGlobalmail For Fast Shipping, track your order at UPS.com/Tracking If your tracking number has not updated in several days, or if it shows the order as delivered and you haven't receive it, check with your local post office to see if they may be holding the order.
If you placed a Domestic (US) order: Check the tracking number issued when the order was placed. Since some packages can be misdelivered it's also a good idea to check outside your home or with neighbors.
Once it clears customs inspection, it will be posted to your tracking information and you will receive the package shortly.
It is worth calling your customs office to make an inquiry for your package.When the package is returned to us, we process to refund the item price (shipping charge is excluded) to your original payment method, and we will inform about it by e-mail.We only process to full refund when the package with tracking number is returned without any reason.If your order doesn't arrive within 3 weeks, contact your local post office to make sure your order isn't held.You can reference the delivery partner number sent in your confirmation email with them.Express- Check the tracking number issued when the order was placed.